1. Before you start
Dokkani runs online stores for shop owners and sends verification codes and order updates on WhatsApp through Meta’s WhatsApp Cloud API. We don’t offer “Log in with Facebook”, and we don’t receive any data from your Facebook or Instagram account.
Order data belongs to the store you bought from (see our Privacy Policy), so you can ask the store directly or ask us; either way we coordinate with the store.
2. Store customers
How to ask
- Email us at help@dokkani.ps with the subject “Data deletion request”, and include the mobile number you ordered with and the store’s name or web address. Or contact the store directly (for example on the store’s WhatsApp); the store owner can delete your data from the admin panel.
- We check the number is yours: we send a one-time code on WhatsApp to that number, and you reply with it. We never act on a deletion request before this check, so nobody else can delete your data.
- We delete your data within 30 days at most and confirm by replying to your message.
What is deleted
- Your profile at the store: name, mobile number and email.
- Saved addresses, including the landmark description and the map pin.
- Sign-in sessions and unused verification codes.
- Bank-transfer receipt images.
What is kept, and why
- Your past orders stay in the store’s records for its accounts and legal obligations (products, quantities, prices, total, city, area and date), but without your name, number, landmark, map pin or notes, so they can no longer be linked to you.
- Invoices the store must keep by law, for as long as the law requires.
- The WhatsApp message status log, where your number is mostly masked (such as +97059****456).
- Backups, until they are deleted automatically within about 8 weeks.
If you have an order that hasn’t been delivered or cancelled yet, we delete your data once it’s finished. You can ask the store to cancel it if you want the deletion right away.
Chats saved in the WhatsApp app on your phone are under your control, and you can delete them in the app. How Meta handles your WhatsApp account data is governed by WhatsApp’s privacy policy.
3. Store owners
- Email us at help@dokkani.ps from the store owner’s registered email and ask us to close the store and delete its data. We confirm it’s you with a code sent to your registered mobile.
- Before deletion, you can ask for a copy of your store data (products, customers and orders). We keep the data for 30 days after closing so you can ask for the copy or change your mind.
- We then delete the store’s database, its files (images and receipts) and staff accounts within 30 days, and confirm to you. Backups are deleted automatically within about 8 weeks.
We keep only the subscription and billing records the law requires. To delete a single staff account, the store owner can remove it in the admin panel, or the staff member can email us.
If you connected your store’s own WhatsApp number, you can disconnect it at any time in the admin panel (WhatsApp number → Disconnect). We then delete the access token immediately and unsubscribe from your WhatsApp Business Account. You can also remove Dokkani in your Meta Business settings, and we treat that as a disconnection.
4. Store requests from our website
If you sent a store request through our website and no longer want it, email us at help@dokkani.ps with the WhatsApp number you entered, and we will delete it within 30 days.
5. Contact us
For any question about data deletion: help@dokkani.ps.