Terms of Service

1. About these terms

Dokkani is a service run by Ayman Attili, a sole proprietor based in Ramallah, Palestine (“Dokkani”, “we” or “us”). By using Dokkani, as a store owner, a member of a store’s staff or a shopper, you agree to these terms and to our Privacy Policy.

If we sign a written agreement with a store that differs from these terms, the written agreement applies where they differ.

2. Your account

• You request a store through the store request form, and we activate it once we agree on a plan with you.
• You must be at least 18 and authorised to run the business you register.
• Give accurate information and keep it up to date.
• You are responsible for your staff accounts and for everything done in your store. Protect passwords, use two-factor authentication, and tell us at help@dokkani.ps straight away about any unauthorised access.

3. The service

We provide an online store on a Dokkani subdomain or your own domain (on plans that include it), an admin panel, a page editor, delivery zones and rates, payment methods (cash on delivery and bank transfer) and WhatsApp notifications. Features depend on the plan. We may improve the service and change features, and we won’t remove a core feature from your paid plan during its term without telling you.

4. Fees and payment

• Plan fees, the setup fee and add-ons (such as WhatsApp message bundles) are as shown on our pricing page or as agreed in writing.
• Fees are paid in advance for each subscription period and are not refunded for a period that has started, unless the law requires otherwise.
• We tell you about any price change at least 30 days ahead, and it applies from your next subscription period.
• If payment is late, we may pause the store after giving you notice.
• Dokkani does not collect your sales money: customers pay you directly (in cash or by transfer to your account).

5. Your responsibilities as a merchant

You are the seller, and you are responsible for:

• Your products, their descriptions, images, prices and availability.
• Preparing and delivering orders, and delivery fees and times.
• Your returns, exchange and refund policy, and customer service.
• Invoices, taxes and licences, and complying with consumer protection laws and every law that applies to your business.
• Your customers’ data: you are its controller and Dokkani processes it on your behalf. Use it only to serve their orders and as the law allows, and respond to their requests to see or delete their data (the admin panel lets you do this).

6. Acceptable use

You may not use Dokkani to:

• Sell anything the law prohibits, weapons, drugs, counterfeit or stolen goods, adult content, or gambling.
• Defraud or mislead customers, or publish content that incites hatred or violence.
• Infringe other people’s intellectual property or privacy.
• Send spam or marketing messages through Dokkani’s WhatsApp number, or break Meta’s WhatsApp Business and Commerce policies.
• Try to break into the platform, reach another store’s data, overload our servers, or resell the platform without an agreement with us.

7. Content and ownership

Your store’s content (products, images, logo and text) belongs to you, and you confirm you have the right to use it. You give Dokkani a non-exclusive, free licence to host, store, copy, convert, resize and display that content, only as needed to run your store and provide the service. The licence ends when the content or the store is deleted, except for backups until they expire. We won’t show your store as an example on our website without your permission.

The platform, its templates, sections, design and software belong to Dokkani, and you may use them for as long as you subscribe.

8. Suspension and termination

• You can cancel at any time by emailing help@dokkani.ps; the store keeps running until the end of the paid period.
• We may suspend or close a store for non-payment, a breach of these terms, or a legal or security risk, with advance notice where possible. While suspended, visitors see a “store closed” page, and the order tracking page may stay available to your customers.
• After termination, you can ask for a copy of your store data (products, customers and orders) within 30 days. We then delete the store’s database and files as described in the Data Deletion Instructions, except what the law requires us to keep.

9. Availability

We work to keep Dokkani available and fast, and we make daily backups. But we provide the service “as is” and “as available”: it may sometimes stop for maintenance, faults, or outside services we don’t control (such as Meta, Cloudflare and internet providers). We don’t guarantee the service will be uninterrupted or error-free. Keep copies of your important information.

10. Who you buy from

When you order from a store on Dokkani, the sale is a contract between you and the store, not Dokkani. Dokkani only provides the technology; it is not a party to the sale and is not responsible for the products, their quality, delivery or returns. The store’s name and contact details appear on its site and in your order messages.

11. Orders and verification

• You may be asked to confirm your mobile number with a one-time code sent on WhatsApp. Don’t share the code with anyone.
• Enter a real name and address. Don’t place fake orders.
• The store may confirm or cancel your order (for example if an item is out of stock or your address is outside its delivery areas).

12. Payment

• Cash on delivery: you pay the amount when the order is delivered.
• Bank transfer: you transfer the amount to the store’s account and upload the receipt, which the store reviews. If no receipt arrives within the time the store sets, the order may be cancelled automatically.
• Dokkani never receives or holds your money.

13. Delivery and returns

The store delivers your order itself or through a courier it chooses. The delivery fee and time shown when you order are the store’s estimates. Returns, exchanges and refunds follow the store’s policy, so contact the store directly. This doesn’t affect your rights under consumer protection law.

14. Limits of liability

As far as the law allows: Dokkani is not liable for indirect losses, such as lost profits, sales, reputation or data. Dokkani’s total liability to any store is limited to what it paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or gross negligence.

Each store is responsible for its products, content and dealings with its customers, and will compensate Dokkani for any claim arising from them.

15. Changes to these terms

We may update these terms. We publish the new version here with its date, and tell store owners about important changes at least 14 days before they take effect. Continuing to use the service after that means you accept the new version.

16. Governing law and courts

These terms are governed by the laws in force in Palestine, and the courts of Ramallah have jurisdiction over any dispute arising from them. We always try to settle disagreements by talking directly first. This doesn’t affect any mandatory protection your country’s law gives you as a consumer.

17. Contact us

Dokkani — Ayman Attili, Ramallah, Palestine. Email: help@dokkani.ps.